Refund Policy

Last updated: May 2026

7-Day Money-Back Guarantee

We want you to love your cartoon avatars. If you are not satisfied with the results, we offer a full refund within 7 days of purchase — no questions asked.

How to Request a Refund

  1. Email us at support@toonshot.app with your order details
  2. Include your email address used for the purchase
  3. Briefly describe the issue (optional but helpful)

Refunds are typically processed within 3-5 business days.

Refund Eligibility

  • Request must be made within 7 days of purchase
  • Applicable to all tiers (Basic, Premium, Unlimited)
  • One refund per customer per 30-day period

Non-Refundable Cases

  • Requests made after 7 days from purchase
  • Accounts terminated for violating Terms of Service
  • Fraudulent or abusive refund patterns

Refund Method

Refunds are issued to the original payment method. Processing time depends on your bank or payment provider (typically 3-10 business days after we initiate the refund).

Contact

Questions about refunds? Email us at support@toonshot.app and we will respond within 24 hours.